OSI Group President David McDonald grew up on a family farm in Iowa. Today as an international leader of one of the world’s largest food processing companies, that “family value” ethic he learned on the farm is more important than ever to the success of his company.Specifically, David McDonald says OSI views its customers as family. When you do that, things like making a profit and company growth just take care of themselves. That’s because members of a family are those you take care of naturally — you listen to them, understand their needs, get to the bottom of their problems and challenges — and then do everything you can to help them succeed.
Such an attitude is refreshing in a firm as large as OSI. Currently the company operates 65 facilities in 17 countries around the business world. OSI employs more than 20,000 people globally. Forbes magazine lists OSI Group as No. 58 on its tally of largest American privately owned companies. Annual income exceeds $6 billion. The company has more than a century of history of OSI. It was established in 1909 as a one-man operation by a German immigrant.One might think that when an organization gets as massive as OSI, concepts like individualized attention to specific customers would go by the wayside. But President McDonald said his operation has strived to do just the opposite. Individual attention remains paramount.
McDonald likes to talk about partnerships. He doesn’t see OSI Group merely as a “supplier” but as a fully integrated partner with every establishment it serves, be that a fast food restaurant, convenience store chain or a small specialty meat shop. McDonalds said he loves it when a customer “challenges” his team to come up with innovative business solutions. He’s proud of the flexibility built within the corporate culture of OSI.Other hallmarks of the OSI brand are safety, wholesomeness and superior quality product. OSI Group enjoys an almost legendary reputation worldwide for its obsessive commitment to foods that are safe, pure, wholesome, healthy and which are simply delicious. Nothing less will do for members of one’s own family.