Nationwide Title Clearing is one of the largest document providers for retail mortgage companies and lenders in the world. The company started in 1991 as a small, local title company that served its local area very well. Over the years it has grown, developed its proprietary technology, and the ability to provide documents at lightning speed, outworking its competitors by a mile.
In the world that where Nationwide exists the bottom line is the speed of delivery and the accuracy of the delivery to the customer. Retail mortgage companies and lenders rely on the assurance of companies like Nationwide for their supply of the necessary documents that are used to verify ownership and release of liabilities in property transfers.
Nationwide has nearly a 100% speed and accuracy rate of delivery on all of their documents which outpace the rest of the industry by a lot. Picture a real estate closing where, at the last minute, the proper documents fail to show up, are inaccurate, or they are the wrong documents. Think it seldom happens? Think again. It happens more often than people think and the disruption it causes can be serious. The closing has to be postponed, and it is possible that a buyer might just decide to do business elsewhere.
A lot of the success that Nationwide enjoys is credited to the employees and the training that they receive. The training is intense, and the business can become pressure-packed, but the employees are trained to handle it. As John Hillman, the CEO of Nationwide says that employees are trained to handle pressure as they are aware of its possibility going into the position. There is a backup plan that helps employees take a short break if they get in over their head. A backup will step in and spell them for awhile.
Danny Byrnes, Vice President of Sales for Nationwide has stated that in addition to the employee factor, technology has been the difference maker for the company. Right now, Nationwide can reach into any United States county, jurisdiction, and any other document repository and find it and get it to the client immediately. Most larger customers have their portal, where with the proper security code, the customer can dial in and receive the needed documents on their own. The have to go through Nationwide’s technological system, but that is an immediate transaction for the customer.
As the past is probably a precursor to the future, the years to come for Nationwide will fare even better. That will be quite something to see.